EXCHANGES & RETURNS POLICY

Returns & Exchanges

At Indigo Earth Designs we are confident that you will love your hand-painted pot. 
If you are not happy with your item, please make contact with us within 7 days of receiving your product.

Exchanges:
We package and ship all products directly from our warehouse in Stafford, Brisbane. If there is an issue with your product or your order and it is found to be our error, we will replace your item at no additional charge to you. 

If you, as the customer, simply don't like the colour or design choice chosen, we are happy to exchange the item, however the purchaser will be responsible for the return shipping to our Brisbane warehouse, undamaged and in its original condition.
(This exchange policy does not apply to custom designs, custom colours or custom colour combinations.)

Damaged on Arrival:
All items are packaged with care. Please check your item thoroughly when it arrives. In the unlikely event an item is damaged during transit, please contact us within 7 days of receipt and we will assess the damage and arrange for a replacement where necessary.

Replacement after 7 days:

Please check the goods when they arrive and be sure to view our care instructions for the correct care of your product. No replacements will be offered where it is clear that our Care Instructions have not been followed.  

If the answer to your question hasn't be answered, please do not hesitate to contact us at info@indigoearthdesigns.com.au